FAQ's

WHOLESALE INQUIRIES >>

 

Interested in selling Delusions of Grandeur jewelry at your shop?
Please contact us for wholesale information including a little information about your shop.

 

 

CUSTOM ORDERS >>

 

We will gladly accommodate custom orders, contact us with details about what you're thinking.

 

 

PAYMENT >>

 

Delusions of Grandeur accepts paypal, visa, mastercard, american express, and discover. 

Payment is due before your order will be processed and shipped. 

CALIFORNIA residents pay 8.25% sales tax which will be calculated via paypal during checkout. 

 

 

SHIPPING >>

 

Each piece of Delusions of Grandeur jewelry is custom made. Please allow 2-5 days for your item to be completed prior to shipment. 

All US orders are shipped via USPS first class mail with a USPS tracking number. Once items have shipped, normal delivery within the US is between 2 and 5 business days. 

 

Shipping Upgrade/Insurance


Contact us if you would like expedited shipping. We can not be held responsible for lost orders or damaged items during transit. Please understand that once it leaves our hands it becomes the responsibility of the US Postal Service to get it to you safely in good condition.

Sending an item as a gift? No problem! Please send an contact us disclosing your order information and the address to ship the order to. The invoice slip will be removed from the package as well. 

 

 

 

REFUNDS & EXCHANGES >>

 

We want all of our customers to be happy with their 
purchases. In the unlikely event that your order arrives less than spectacular in any way, returns need to made within 7 days of receiving your order. Please contact us before sending an item back. We can either issue a refund or exchange for another item (buyer is responsible 
for shipping fees).
 Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you.


SITE SECURITY

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Any personal information given to delusionsofgrandeurdesign.com will be protected. Your information will not be disclosed to third parties. In order to protect customers to the fullest extent, all transactions are processed through PayPal which uses the latest anti-fraud technology. DG does not store or have direct access to  your credit card information at any time.